Enterprise Rent-A-Car, National Car Rental Brands Honored by way of Travel Professionals for Superior Customer Service
ST. LOUIS, July 9, 2019,/PRNewswire/ — Enterprise Rent-A-Car and National Car Rental – a part of Enterprise Holdings’ international network of 10,000 completely staffed community and airport places in 100 nations and territories – have currently been recognized by using tour sellers and company journey shoppers for outstanding patron delight and communication.
Enterprise Rent-A-Car turned into maximum lately venerated at the 2019 TravelAge West WAVE (Western Agents’ Votes of Excellence) Awards. The brand earned Best Travel Agent Support and Highest Client Satisfaction – two out of the 3 awards given inside the automobile rental class.
“It’s constantly an honor to be recognized for excellence by our enterprise friends,” said Don Moore, Senior Vice President of Business Rental Sales and International Tour at Enterprise Holdings. “It stands as a true testament of our personnel’ commitment to presenting advanced service, day in and day out, to our customers and tour industry partners.”
Readers of TravelAge West diagnosed extra than a hundred and eighty companies, people, and locations, spanning the cruise, tour operator, airline, resort and motel, rail excursion, travel coverage, and destination tour fields. The annual awards provide tour agents inside the Western U.S. The opportunity to have fun with the awesome work in their tour providers.
Meanwhile, National Car Rental earned top marks in Business Travel News (BTN) magazine’s annual Car Rental Survey & Report. That marks the fifth consecutive year the brand positioned first with company tour consumers.
National earned top scores in almost every category and grabbed the top spot as the highest-rated automobile condominium supplier with a normal score of four.38 (out of 5). The logo earned the highest marks for easy, properly-serviced vehicles; perks, amenities, and improvements for VIP vacationers; efficient transportation to pickup/drop-off areas; and green traces.
“This year, tour consumers’ basic delight with their vehicle rental partners improved, marking the first time all the auto apartment companies’ comprehensive scores crowned 4 at the five-point scale. This tight margin is further evidence of the enterprise’s competitiveness, and how purchasers are responding,” Moore stated.
“Our manufacturers vicinity a special recognition on preserving regular communique with travel buyers. Our greater than seven-hundred discipline salespeople and our crew of strategic sales and account managers keep on a non-stop communication with the one’s folks. We apprehend their wishes, and we’re continuously searching out higher approaches to fulfill them,” he delivered.
Investing in Innovative Travel Solutions
Enterprise Holdings’ commitment to customer support is complemented by its endured awareness of generation and innovation. In truth, the business enterprise is a main project capital investor in the self-sustaining car, mobility, and travel generation agencies. As the mobility landscape evolves and clients’ needs alternate, such investments have long-time period capability to convert the company’s enterprise.
Earlier this 12 months, Enterprise announced its acquisition of San Francisco-primarily based Deem. This revolutionary controlled-journey technology platform includes Deem WorkForce and Deem Ground Work – a suite of online booking and travel technology products for commercial enterprise vacationers, tour managers, journey-management organizations, and providers.
Before the purchase, Enterprise had partnered with Deem in 2018 to help enterprise tourists to China book the National Car Rental logo’s “National Car and Driver” provider, either immediately through the Deem WorkForce application or their journey control accomplice. Such acquisitions and partnerships decorate the services available to clients and role Enterprise as an extended-time period industry leader in mobility and innovation – regardless of whether automobiles are rented with the aid of the hour, day, week, or longer.
About Enterprise Holdings
Enterprise Holdings, Inc. manages the most important and most various privately-owned fleet globally thru an integrated community of greater than 10,000 fully staffed community and airport apartment locations. This international community of independent nearby subsidiaries and franchises additionally operates the Enterprise Rent-A-Car brand and the National Car Rental and Alamo Rent A Car brands – in a hundred countries and territories. Combined, Enterprise Holdings and its associate Enterprise Fleet Management, which presently controls more than 2 million cars and hires one hundred,000 international, accounted for $24.1 billion in revenue in fiscal 12 months 2018.
Overall, the annual revenues of Enterprise Holdings and Enterprise Fleet Management rank near the pinnacle of the worldwide journey industry, ahead of many airlines and maximum cruise lines, motels, tour operators, and online travel organizations. Since 2008, Enterprise has spent nearly $2.Four billion on acquisitions and company-assignment capital investments or commitments in the U.S., Canada, the U.K., France, Ireland, Spain, Brazil, and China. These acquisitions include vehicle rental groups, carshare operations, vanpooling services, technology systems, and franchises. Enterprise Holdings currently is ranked as one among America’s Largest Private Companies and, if it were publicly traded, could rank on Fortune’s listing of the 500 largest American public corporations.